Refund policy

Return & Refund Policy

Last updated: January 16,.2025

At FASTUDO STUDIO, we take pride in the quality and craftsmanship of our products. Please read the following policy carefully before placing an order.

Returns

We accept returns within 14 days of delivery, provided that all of the following conditions are met:

  • The item is unused, unworn, unwashed, and in its original condition
  • All original tags, labels, and packaging are intact
  • The item shows no signs of wear, damage, alteration, or use

To initiate a return, please contact us at [CONTACT EMAIL] with your order number and reason for return before sending any item back.

Returns sent without prior approval may not be accepted.

Non-Returnable Items

For hygiene, safety, and production reasons, the following items are not eligible for return or refund:

  • Customized, made-to-measure, or made-to-order items
  • Items marked as final sale
  • Gift cards
  • Items that show signs of wear, use, damage, or alteration
  • Items returned without original packaging or tags

Return Shipping

  • Customers are responsible for return shipping costs
  • Original shipping fees are non-refundable
  • We recommend using a tracked and insured shipping service, as we cannot guarantee receipt of returned items

FASTUDO STUDIO is not responsible for items lost or damaged during return transit.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method
  • Processing time may take 5–10 business days, depending on your payment provider

Please note:

  • Customs duties, taxes, or import fees are non-refundable
  • Refunds may be partially withheld if returned items do not meet the required condition

Exchanges

We do not offer direct exchanges. If you wish to order a different item or size, please place a new order after your return has been approved.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the item and packaging

We will assess the issue and arrange a replacement or refund where appropriate.

International Orders

International customers are responsible for:

  • Customs clearance
  • Import duties and taxes
  • Compliance with local regulations

FASTUDO STUDIO is not responsible for delays caused by customs processing.

Contact

If you have any questions regarding returns or refunds, please contact us:

  • Email: [CONTACT EMAIL]
  • Business Name: FASTUDO STUDIO
  • Website: fastudostudio.com