Shipping & Shop FAQ

Shipping & Order FAQ

Where do you ship?

We ship internationally. Available destinations and shipping options are displayed at checkout based on your location.

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times vary by destination and will be shown at checkout. International deliveries usually take between 5–14 business days.

How much does shipping cost?

Shipping costs are calculated at checkout based on destination, shipping method, and order value. Any applicable customs duties or import taxes are the responsibility of the customer.

How can I track my order?

Once your order has shipped, you will receive a confirmation email with tracking information. Tracking updates may take up to 24 hours to appear.

Orders, Payments & Returns FAQ

Which payment methods do you accept?

We accept major payment methods including:

  • Credit and debit cards (Visa, Mastercard, American Express)
  • Shopify-supported local payment methods
  • Digital wallets where available

Is my payment information secure?

Yes. All payments are processed through secure, encrypted payment providers. We do not store or have access to your full payment details.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

What is your return policy?

Returns are accepted within 14 days of delivery, provided items are unused, unworn, and in original condition. Please refer to our Return & Refund Policy for full details.

What items are non-returnable?

For hygiene and production reasons, certain items may be non-returnable, including:

  • Customized or made-to-order products
  • Items marked as final sale
  • Gift cards

What if my order arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and your order number so we can assist you promptly.

Contact & Support

How can I contact you?

If you have any questions regarding your order, shipping, or policies, please contact us at:

Email: fastudostudio@gmail.com